Joki Casino Privacy Policy

At Joki, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at Joki Casino.com. We are operated by Damagi Marketing Solutions LTD, a company incorporated in Cyprus (registration number HE403018), with registered offices at Arch. Makarios III & Evagorou 1-7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia. By using our platform — whether you explore a Joki bonus, access the Joki login page, or engage with our sportsbook — you acknowledge and accept the practices described in this document.

1. Who We Are

We operate Joki Casino under licences issued by the Estonian Tax and Customs Board (EMTA). Our casino activity licence number is HKT000060 with operating permit HKL000373, and our toto/sports betting activity licence is HKT000111 with operating permit HKL000536. We are committed to responsible data handling in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant to our players.

2. Information We Collect

When you register an account, make a deposit, or contact our support team at Joki, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, username, and national identification details
• Contact data: Email address, phone number, and residential address
• Financial data: Payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and session data
• Gameplay data: Game activity, betting history, bonus usage, and session duration
• KYC documentation: Government-issued ID, proof of address, and source-of-funds documents required for verification
• Communication data: Records of live chat sessions, emails sent to support@Joki Casino.com, and any correspondence with our help centre

3. How We Use Your Information

We at Joki Casino use the personal data we collect for the following lawful purposes:

• To create and manage your player account and verify your identity
• To process deposits and withdrawals through our supported payment methods, including Skrill, Neteller, Visa, Mastercard, Interac, and others
• To comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To deliver our Joki casino bonus offers, Daily Cashback, Drops & Wins, and other promotional features
• To respond to your support queries and provide assistance via live chat or email
• To detect, investigate, and prevent fraud, abuse, or violations of our terms and conditions
• To send you relevant marketing communications where you have provided consent
• To improve our platform performance and personalise your experience

4. Legal Basis for Processing

Our Joki platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player
• Legal obligation: Data processed to comply with licensing conditions, AML regulations, and regulatory reporting duties
• Legitimate interests: Data processed for fraud prevention, platform security, and business analytics
• Consent: Marketing communications and optional personalisation features, where you have explicitly opted in

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. These help us understand how players interact with Joki Casino, remember your preferences, and ensure our platform functions correctly. You may manage or disable non-essential cookies through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our services, including the Joki login experience and session management.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at Joki we may share your information with carefully selected partners under confidentiality agreements in the following circumstances:

• Payment processors: To securely handle transactions and verify payment methods
• Identity verification services: To complete KYC checks as required by our licence conditions
• Game providers: Our 42+ studio partners may receive limited technical data to deliver gameplay
• Affiliate partners: Including Grande Affiliates, in connection with player acquisition tracking
• Regulatory authorities: Estonian Tax and Customs Board (EMTA) and other competent authorities when legally required
• Group companies: Our sister brands including Lyrabet, Punterz, and HappySpins, where operationally necessary

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are obligated to retain transactional and identity records for a minimum of five (5) years following account closure or the end of our business relationship with you. After this period, we securely delete or anonymise your data in line with our internal retention policies.

8. International Data Transfers

Our Joki Casino services are primarily directed at players in Finland, Estonia, Norway, Canada, and other Nordic markets. Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information.

9. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by Joki:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data where we no longer have a lawful basis to process it
• Right to restriction: Ask us to limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Withdraw any previously given consent at any time without affecting prior processing

To exercise any of these rights, please contact us at support@Joki Casino.com or via our Help Centre at help.Joki Casino.com. We will respond to verified requests within 30 days.

10. Security Measures

We at Joki Casino implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure data storage, access controls, and regular security assessments. While we take all reasonable steps to protect your information, no online transmission can be guaranteed as completely secure.

11. Responsible Gaming and Data

As part of our responsible gaming commitment, certain personal data — including your gameplay patterns and self-exclusion status — may be processed to support player protection measures. Our Joki platform is strictly for players aged 18 and over. Where we identify indicators of problem gambling, we may use your data to apply protective measures or contact you with relevant support information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of Joki Casino services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us directly:

• Email: support@Joki Casino.com
• Help Centre: help.Joki Casino.com
• Postal address: Damagi Marketing Solutions LTD, Arch. Makarios III & Evagorou 1-7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia, Cyprus

We are dedicated to resolving your concerns promptly and transparently. At Joki, protecting your personal data is not just a legal requirement — it is a core part of how we operate and how we build trust with every player who chooses our platform.