Responsible Gaming at Joki Online Casino

Our Commitment to Safe Play

Here at Joki Casino, we operate under the strict regulatory framework of the Estonian Tax and Customs Board (EMTA), holding both a casino activity licence (HKT000060) and an operating permit (HKL000373). These licences are not just legal formalities — they reflect our genuine dedication to maintaining the highest standards of player protection. We are proud to uphold these standards every single day, for every single player who chooses to join us.

We understand that gambling can become a problem for some individuals. Problem gambling does not discriminate — it can affect anyone, regardless of age, income, or background. That is why at Joki Casino, we actively encourage all players to stay informed, stay aware, and use the tools we provide to keep their gaming habits healthy and balanced.

Recognising Problem Gambling

At Joki Casino, we want to help you identify early warning signs of problematic gambling behaviour. If any of the following applies to you, we strongly encourage you to reach out for support or use our self-management tools:

• Spending more money or time on gambling than you intended
• Chasing losses in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when you are not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about the extent of your gambling activity
• Using gambling as a way to escape stress, depression, or other emotional difficulties
• Continuing to gamble despite repeated unsuccessful attempts to stop

If you recognise any of these signs in yourself or someone you care about, please do not hesitate to act. We at Joki Casino are here to support you, and we have a range of tools available to help.

Our Responsible Gaming Tools

We at Joki Casino provide a full suite of player protection tools directly within your account. These tools are designed to give you complete control over your gaming activity at all times. You do not need to contact us to use them — they are accessible through your account settings whenever you need them.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you spend on our platform. Once a limit is set, it takes effect immediately. If you choose to increase a limit, a cooling-off period applies before the change comes into force — this is intentional, to give you time to reconsider.

Loss Limits

Our Joki Casino loss limit feature allows you to cap the amount you can lose within a defined time period. This is one of the most effective tools for keeping your gaming within a comfortable budget and preventing chasing behaviour.

Session Time Limits

At Joki Casino, we make it easy to set limits on how long you play in a single session. You will receive a notification when your session time is approaching its limit, and the session will automatically end when the limit is reached.

Reality Check Reminders

We offer reality check pop-ups that remind you of how long you have been playing and how much you have spent or won during your current session. These gentle reminders help you stay grounded and make informed decisions about whether to continue playing.

Self-Exclusion

If you feel you need a break from gaming, our Joki Casino self-exclusion tool allows you to temporarily or permanently suspend access to your account. You can choose exclusion periods ranging from short-term cooling-off periods to permanent closure. During any self-exclusion period, you will not receive promotional communications from us, and you will be unable to access your account.

Our Approach to Underage Gambling

At Joki Online Casino, we operate a strict 18+ policy. We do not permit anyone under the age of 18 to register or play on our platform under any circumstances. During the registration process, we verify the age and identity of all players through our KYC (Know Your Customer) procedures. We take this obligation very seriously, and we will close any account found to belong to a minor immediately.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Qustodio, and Gamban can help restrict access to gambling platforms at the device level.

External Support Organisations

We at Joki Casino know that sometimes professional support is the most important step. We proudly signpost our players to a number of independent organisations that provide confidential advice, counselling, and practical help for those affected by problem gambling:

• Gambling Therapy (gamblingtherapy.org) — free global support service for problem gamblers and their families
• Gamblers Anonymous (gamblersanonymous.org) — a peer support community for those struggling with compulsive gambling
• BeGambleAware (begambleaware.org) — information and support resources for players in need
• GamCare (gamcare.org.uk) — counselling and support services for gambling-related harm
• Peluuri (peluuri.fi) — dedicated support service for players in Finland

If you are in immediate distress or crisis, please reach out to one of these organisations without delay. You are not alone, and help is always available.