Joki Terms and Conditions

Welcome to Joki Casino. These Terms and Conditions govern your access to and use of our platform, including all games, promotions, and services available at Joki Casino.com. By registering an account or using our services, you confirm that you have read, understood, and agree to be bound by these terms. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our platform.

1. About Us

At Joki, we operate under the legal entity Damagi Marketing Solutions LTD, registered in Cyprus (HE403018), with offices at Arch. Makarios III & Evagorou 1–7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia. Our Joki Casino platform holds licenses issued by the Estonian Tax and Customs Board (EMTA): casino activity licence HKT000060 with operating permit HKL000373, and toto/sports betting activity licence HKT000111 with operating permit HKL000536. These licenses authorize us to offer both casino and sports betting services to eligible players.

2. Eligibility and Account Registration

Our services are available exclusively to players who are 18 years of age or older. By creating an account at Joki, you confirm that:

• You are at least 18 years of age
• You are legally permitted to participate in online gambling in your jurisdiction
• You are not a resident of any restricted territory, including the United Kingdom or Germany
• You are registering for personal use only and not on behalf of a third party
• All information you provide during registration is accurate and up to date

We reserve the right to request identity verification at any time. Our KYC (Know Your Customer) process typically takes approximately two business days. We may suspend or close accounts where verification cannot be completed satisfactorily.

3. Account Security and Joki Login

You are solely responsible for maintaining the confidentiality of your Joki login credentials. We strongly advise against sharing your username or h4G&GP_Y7R+g^sQ7 with anyone. If you suspect unauthorized access to your account, you must contact us immediately at support@Joki Casino.com. Our Joki Casino platform uses secure technology to protect your data, but you also play a vital role in keeping your account safe.

4. Deposits and Withdrawals

At Joki, we support nine currencies, including EUR, USD, CAD, and AUD, giving our players a flexible and convenient experience. Our payment methods include Skrill, Neteller, Visa, Mastercard, Paysafecard, ecoPayz, MiFinity, MuchBetter, Interac, Sofort, and many more. Finnish players can also use local banking options such as Nordea, OP, Danske Bank, Aktia, and S-Pankki.

Our Joki Casino deposit and withdrawal policies are as follows:

• Minimum deposit: €20
• Minimum withdrawal: €50 (may vary by method or region)
• Daily withdrawal limits: €5,000–€10,000
• Weekly withdrawal limits: €10,000–€15,000
• Monthly withdrawal limits: €40,000–€60,000 (higher limits available for VIP players)

We process withdrawals as quickly as possible. For Pay N Play users, cashouts can be near-instant. Standard processing may take longer depending on KYC status and payment method. We are not responsible for delays caused by third-party payment processors.

5. Bonuses and Promotions

5.1 Welcome Bonus

At Joki, we offer new players a welcome bonus of 200% up to $1,500 (or up to €1,000 depending on region). This is a cash-unlock style bonus — the bonus amount is released into your real balance progressively as you meet the wagering requirement of 30x. The minimum qualifying deposit is €20. Our Joki Casino bonus terms apply to all promotional offers and must be read carefully before claiming any reward.

5.2 Ongoing Promotions

We are proud to offer a wide range of ongoing promotions, including:

• Daily Cashback — credited every morning based on your previous day's net results
• Weekly tournaments and prize drops
• Drops & Wins campaigns
• World Cup-themed promotions
• Feature Buy access on eligible slot titles
• VIP programme with elevated withdrawal limits and exclusive rewards

We reserve the right to modify, suspend, or terminate any promotion at any time. Bonuses may not be combined unless explicitly stated. Any attempt to abuse our bonus system — including the Joki bonus offers — may result in account suspension and forfeiture of winnings.

6. Games and Platform

Our Joki Casino library features 3,000–5,000 titles from 42+ software providers, including Yggdrasil, BGaming, Relax Gaming, Thunderkick, Betsoft, Spribe, Endorphina, AvatarUX, and many more. We offer slots, live casino tables, sports betting, crash games (Aviator, Mines, Balloon), table games, scratch cards, video poker, and game shows. Live casino is powered by Iconic 21, Winfinity, and Vivo Gaming.

At Joki, we provide a fully mobile-optimized web platform. While we do not currently offer a dedicated Joki app for download, our site performs seamlessly across all modern mobile browsers. The Joki casino app experience is replicated through our responsive mobile website, which requires no installation.

7. Responsible Gambling

We are fully committed to promoting safe and responsible gambling. Our Joki Casino platform provides tools including deposit limits, session reminders, self-exclusion, and reality checks. If you feel your gambling is becoming a problem, we urge you to contact our support team or seek help from organizations such as GamCare or BeGambleAware. We will never market our services to vulnerable individuals or minors.

8. Prohibited Activities

When using our services, you must not engage in any of the following:

• Providing false or misleading registration information
• Using automated software, bots, or scripts to interact with our platform
• Colluding with other players or exploiting software vulnerabilities
• Attempting to launder funds through our casino
• Creating multiple accounts to abuse the Joki bonus or any other promotion
• Engaging in any activity that undermines the integrity of our games or operations

9. Limitation of Liability

Our Joki Casino platform is provided on an "as is" basis. We strive for uninterrupted service but do not guarantee that our platform will always be available. We are not liable for any losses arising from technical failures, service interruptions, or inaccuracies beyond our reasonable control. Your use of our services is at your own risk in accordance with applicable law.

10. Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy, available on our website. At Joki, we use your information solely to deliver and improve our services, conduct identity verification, process payments, and comply with legal obligations. We do not sell your personal data to third parties.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. When we make material changes, we will notify you through our platform or via email. Continued use of our Joki Casino services following any update constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed.

12. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us. At Joki, we offer 24/7 live chat support through the in-app message button (available after login), as well as email support at support@Joki Casino.com. Our Help Centre is available at help.Joki Casino.com. We support communications in English, Finnish, Norwegian, and Estonian.